Operations Director

Middletown, RI | Fractional or Full-Time | On-Site

We are seeking an experienced, strategic, and hands-on Operations Director to work with our existing team to lead and optimize our day-to-day operations across capacity constraints, warehousing, fulfillment, logistics, systems, and team development.

This role is ideal for a dynamic operational leader who thrives in fast-paced environments, enjoys building structure within growing businesses, and can help scale operational systems and workflows to support continued growth.

As a growing consumer products business, we are at an important stage of operational evolution. The warehouse and fulfillment operation was built to support a smaller business and now requires thoughtful assessment, optimization, and scalable process improvement as we continue targeting 20–30% year-over-year growth.

The Operations Director will play a key leadership role in evaluating current workflows, identifying operational inefficiencies, improving labor and space utilization, strengthening inventory and fulfillment processes, and building operational discipline across the organization.

Key Responsibilities

• Lead daily operations across assembly, receiving, warehousing, fulfillment, logistics, and facilities
• Evaluate and optimize existing warehouse workflows, layout, slotting, replenishment, and operational
  processes
  
• Develop operational strategies that improve efficiency, scalability, throughput, and service levels
  
• Oversee assembly planning, scheduling, labor balancing, and workflow optimization
  
• Manage inventory control, receiving processes, and operational accuracy
  
• Partner cross-functionally with sales, inventory, merchandising, and customer teams to support strong
  fulfillment execution and customer experience
  
• Drive continuous improvement initiatives and establish operational KPIs and accountability rhythms
• Optimize ERP and operational systems related to inventory, fulfillment, and reporting (Epicor P21
  experience a plus)
• Lead, coach, and develop operational team members and managers
• Support workforce planning, cross-training, and leadership development
  
• Improve operational structure while maintaining a collaborative and positive team culture
• Support facility planning, space utilization, and future operational scalability
• Ensure compliance with safety, quality, and operational standards
  
• Manage operational budgets and contribute to overall business planning

Qualifications

• 7+ years of progressive leadership experience in operations, warehouse management, fulfillment,
  manufacturing, or supply chain
  
• Proven success improving operational efficiency within growing businesses
  
• Strong understanding of warehouse operations, logistics, inventory management, and fulfillment
  workflows
• Experience implementing process improvement and operational discipline within scaling organizations
  
• Working knowledge of LEAN methodologies and continuous improvement principles
• Experience with ERP/WMS systems; Epicor P21 experience strongly preferred
  
• Strong leadership, coaching, communication, and organizational skills
  
• Ability to balance strategic thinking with hands-on execution
  
• Experience with S&OP, inventory planning, and operational forecasting preferred
• Bachelor’s degree in Business, Operations, Supply Chain, or related field preferred

Physical & Operational Requirements

• Ability to regularly walk the warehouse floor and actively engage with operations teams
  
• Ability to lift and move materials up to 49 pounds as needed
• Comfortable working within active warehouse and distribution environments, including periods of standing, bending, reaching, and walking throughout the facility

What Success Looks Like

• Improved operational efficiency, workflow flow, and labor productivity
  
• Stronger inventory accuracy and fulfillment performance
  
• Scalable systems and processes that support continued growth
  
• Improved operational visibility, accountability, and team development
  Reliable and efficient peak season execution
  
• Strong collaboration across departments and channels
  

Why Join Us?

We are a positive paper goods company that creates meaningful, personal connections by expressing love, gratitude and kindness. Our goal is to provide pure customer delight to everyone, aged 1 to 101, so we can all send more love.

Founded in 2013 by two sisters and their cousin in a tiny guest room, we now get to go to work every day in our very own, absolutely beloved, renovated car garage in Newport, RI. It’s not just an office; it’s an insanely cool space. Our greeting cards, little notes and other stationery can be found at efrancespaper.com, Anthropologie, Paper Source, and in thousands of locations all over the world.

We are a thoughtful, entrepreneurial, and growth-oriented business looking for an operational leader who can help strengthen our infrastructure, support our team, and build scalable processes for the next phase of growth.

If this sounds like the dream job to you, please send us an email at jobs@efrancespaper.com and introduce yourself!

 

Production Assistant 

Middletown, RI | Full-Time, Part-Time, or Seasonal | On-Site