Unfortunately, once an order is placed, we’re unable to modify its contents or offer any price adjustments.

If your order has not already shipped, we will do what we can do to help with your address change. Please email our team directly at retail@efrancespaper.com

Please email our team directly at retail@efrancespaper.com 

All sales are final - no refunds or exchanges.

E. Frances Paper is fully committed to providing the highest quality products. In the event of an E. Frances Paper error, we will either send a replacement to you lickety split, or we will offer you a refund.

We charge sales tax on orders that ship to the following states*

• Georgia
• Illinois
• Maine
• Maryland
• Michigan
• Minnesota
• New Jersey
• North Carolina
• Ohio
• Rhode Island
• Virginia

*Subject to change without notice.

Local pickup will be unavailable during our busy holiday sale season. Thank you for your patience!

During non-sale times, please allow 2-3 days for processing before shipping. Our warehouse is staffed by an awesome (small) team of  people, who work Mon-Fri and take the weekends to recharge and spend time with family and loved ones. Processing time may be longer during sales and holidays due to an increase in orders - in those cases we will note that in your confirmation email.

Most orders are shipped via the United States Postal Service Mail and UPS. After leaving our warehouse, orders are in the capable hands of the carrier and packages usually spend 2-5 days in transit. 

All orders ship from Rhode Island. Typically, please allow 2-3 days for processing and an additional 1-5 days for transit. During sale periods, processing may take up to one week, plus transit time. (This applies to domestic orders only—transit times for international orders can vary.) Please note that processing times may be longer during sales and holidays due to higher order volumes. If your order tracking shows it was delivered, but you have not received it, please follow these steps.

Free shipping applies to all domestic U.S. orders over $50. Your order total must be $50 or more AFTER ALL DISCOUNTS have been calculated.

Yes we can! If you would like to include a cute little gift note, please write your note in the additional instructions text box when ordering. It will be included with your order at no extra charge. Be sure to provide the recipient’s shipping address upon checkout.

Our envelopes come from mills that practice responsible, sustainable forestry and are produced without elemental chlorine (PCF). We make every effort to choose paper that contains at least 30% PCW (post-consumer waste), and to support the cause of non-polluting wind-generated electricity. Our printing processes use eco-friendly inks and soy-based solvents which emit very low traces of volatile organic compounds.

We strive to match the colors as closely as possible. But keep in mind, colors on screen may differ slightly than in person.

All information gathered for your order is held confidentially. Your email may be added to our newsletter list if opted in but will never ever be sold to anyone.

By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means.