PLEASE NOTE:
Processing time may be longer during sales and holidays due to an increase in orders.

During non-sale times, please allow 2-3 days for processing before shipping. Our warehouse is staffed by an awesome (small) team of  people, who work Mon-Fri and take the weekends to recharge and spend time with family and loved ones.

All orders ship from Rhode Island. Typically, please allow 2-3 days for processing and an additional 1-5 days for transit. During sale periods, processing may take up to one week, plus transit time. (This applies to domestic orders only—transit times for international orders can vary.) Please note that processing times may be longer during sales and holidays due to higher order volumes.

If your order tracking shows it was delivered, but you have not received it, please follow these steps. Most orders are shipped via the United States Postal Service Mail and UPS. After leaving our warehouse, orders are in the capable hands of the carrier and packages usually spend 2-5 days in transit. 

Once an order is placed, we’re unable to modify its contents or offer any price adjustments. All sales are final - no refunds or exchanges. E. Frances Paper is fully committed to providing the highest quality products. In the event of an E. Frances Paper error, we will either send a replacement to you lickety split, or we will offer you a refund.