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InfoOur Story Our Team Our Plastic Dilemma Thinking of You Week Staff Favorites Behind the Scenes Customer Love Careers Press Stockists Wholesale FAQ Contact
SIgn up for our new wholesale portal
Our amazing new system is super easy to use! Let Pam know at email@example.com that you would like to receive login information. When you have received your password, click here to sign in.
How to place an order
Email your order to firstname.lastname@example.org, call 857.250.0036 or use our brand new wholesale portal. (Once you have your wholesale login info, click here.)
Click here to learn about participating in our display program.
Ordering + payment
$150 minimum for opening orders. Orders can be made by phone or email. Payment can be made by pre-paid check or credit card (Visa, Mastercard, or Discover). By default, all payments are processed at the time of shipment. Existing customers eligible for Net 30 terms with approval. Late payments incur a late fee of 10% per month. Customer is responsible for shipping and handling costs.
Our typical turnaround time is 7 - 10 days, but turnaround times may vary. (We try to impress ourselves with how quickly we get packages out!)
Display + packaging
All of our products must be displayed and sold in their original packaging. Little Notes, Gift Tags, and boxed sets may not be broken up.
Cancellations + returns
We ask that all cancellations or changes to your order be submitted within 24 hours of placing the order. Any reductions or cancellations not reported within 24 hours will be issued a restocking fee. Incorrectly shipped merchandise or returns must be reported within 5 days of receipt. All merchandise must be returned unopened, unused, and in its original packaging.
Occasionally certain products may be out of stock. You will be notified of any items that are backordered and, if directed, we will proceed to ship all items in stock from your order. Once an item is back in stock, we will ship it out immediately unless directed otherwise. Shipping charges apply.
We like our country + our planet
All E. Frances Paper products are made in the good ol’ USA. Our envelopes come from mills that practice responsible, sustainable forestry and are produced without elemental chlorine (PCF). We make every effort to choose paper that contains at least 30% PCW (post-consumer waste), and to support the use of non-polluting wind-generated electricity.
All shipping costs are charged at time of shipment and will be included on your final invoice. A nominal handling fee will be added to all orders. Most orders ship via UPS Ground. Please notify us of any time-sensitive orders. E. Frances Paper is not responsible for any carrier delays. All orders ship from our studio in Newport, RI. Any duties or customs fees are the responsibility of the retailer.
Baby's got back
All E. Frances Paper cards are printed with a lovely illustrated backside. You got buns, hon!